Paris Gourmet is an importer and distributor of a wide array of gourmet food products, selling directly to high-end restaurants in the NY metropolitan area, as well as indirectly through a wide distribution network throughout the United States.

Before Handshake, Paris Gourmet had been dealing with order errors and communication delays for years. Sales reps would verbally call in orders to the customer service team, resulting in intermittent order errors, and customers would receive the incorrect products. If sales reps called orders in late at night, they’d have to communicate with the auto attendant––the last thing they’d want to do after a long working day.

Sales reps did not have accurate stock availability, and they had to memorize custom pricing information––not an easy task when they’d have to visit a long list of customers each day––or carry hundreds of pages of printed price sheets. If they didn’t have that information on hand, they would have to call the back office to find out.

Since October 2013, Paris Gourmet has eliminated all of those inefficiencies with the Handshake order entry app and web order management solution, empowering sales reps with constant access to up-to-the-minute inventory availability and custom pricing information.

Phone calls to the back office have been greatly reduced, and sales reps can write orders right on their mobile devices. According to Paris Gourmet’s Controller Art Benson, they had “tried various manual and system approaches to address these problems through the years, all with limited success. Finally, we found the Handshake app in early 2013…It has worked the way I wanted it to from day one.”

We recently received some feedback from various members of the Paris Gourmet team. Here’s what they had to say.

On Handshake’s Order Entry App:

“We have used Handshake successfully and virtually trouble-free now for 18 months. We are now processing well over 500 sales orders per month through Handshake…and that number is growing every month.”

– Controller

“Handshake order submissions are efficient and help to eliminate order entry errors.”

– Customer Service Representative

“I really love the app. I’m able to put in an order in front of the customer––it’s very versatile and helpful to do orders on the go.”

– Territory Manager

“I love the Handshake app, particularly now that the “out of stock” functionality has been added. It helps immensely when placing orders while standing in front of customers (for stock and minimum).”

– Territory Manager

“It helps speed up my day, because I spend less time on the phone with customer service. I can place orders faster, with less confusion, and from anywhere.”

– Territory Manager

Want to know more about Handshake or how you can improve your sales order management systems with technology? Let us know in the comments below.