9th Letter Press needed a digital solution that would eliminate manual order entry and allow them to easily make changes to their constantly evolving product catalog.
Handshake now functions as 9th Letter Press’s central order processing and tracking hub.
9th Letter Press uses Handshake’s sales reports to make key product decisions.
The company is now able to make the simple changes they need to their digital product catalog, as they release new designs and discontinue old ones.
SS - We quickly realized that manually putting everything into Quickbooks didn’t make sense for us. After our trade shows, we’d have to to come back home and input all the orders. It could take up to a week, and it really backlogged things. The second thing was the fact that we have hundreds of SKUs in the system, and we’re constantly inputting new items and discontinuing old ones. We needed a way to flexibly make those changes to our lines.
SS - We use Handshake as the overall place to keep all of our orders. We run all of them through the system, and it creates an easy-to-navigate database where we can track orders and see what each customer is buying. We also use Handshake at trade shows, which is when we primarily use the Handshake mobile app on iPads.
SS - Using Handshake to shift products around category-wise is great. If, for example, we have discontinued items still in stock, we can put them in a separate category, so we can still sell them but mark them as discontinued for the future.
The reporting features are also great. We can see total sales by category, like, “Birthday,” “Thank You,” etc. Every time we come up with a new release, we can pull that report and see what’s selling well over time. Those reports allow us to compare the success of different products and actually make product decisions for the future.
SS - Order shipping time is huge. It’s helped us get orders out the door more quickly. We can also email buyers a professional looking confirmation and invoice and print a packing slip without having to do any extra work.
It’s also just really easy to use. Anyone can go in and input an order. The products are all in the system. If we have a new employee who needs to learn to input orders, it’s easy. It’s really fulfilled all of our needs.