Monserat de Lucca needed a solution to write orders faster and engage with more customers, especially at the many trade shows they attend throughout the year.
Handshake has become an integral part of Monserat de Lucca’s sales process.
Sales reps now have a mobile resource of information to sell strategically and offer a more personalized experience to each customer.
Orders are written much faster, and reps have more time to better manage heavy traffic at trade shows.
Learn a little more about a day in the trade show life of LA based accessory brand Monserat de Lucca, and how writing orders on iPad and iPhone at tradeshows has impacted their business.
MDL - We sell leather handbags and brass jewelry to boutiques across the world as well as major retailers like Nordstrom, Urban Outfitters, Free People and Anthropologie.
MDL - We sell all over the world and we sell at trade shows across the country throughout the year. We are in NYC 6 times a year, and we also show in Las Vegas, Los Angeles, Chicago, Texas, and most recently Miami.
MDL - The biggest challenge is often the plethora of customers that we cater to. Every buyer has a different clientele, and while it is so much fun determining what product will work best for their clientele, it doesn’t come without some challenge.
MDL - While showing at trade shows, we have a constant flow of customers coming into our booth to place reorders or to introduce our line to their store. A typical day is spent working with our customers helping curate the best selection for their stores.
MDL - Handshake is an integral part of our selling process while working with our customers. We use it mainly for order taking, but it has been a resource for looking up previous orders when buyers have questions or need help making a decision.
It also eliminates moving around with a cumbersome clipboard and pen, and frees us up to help model and create stories for the buyers. Once we are taking the order, with one touch of a finger, the order is started and the buyers are able to move through their selections more quickly.
With pen and paper, you have to slow down the process a bit to write down all the information. With Handshake, we can work at the buyer’s pace and allow ourselves to engage with them more. It’s a lifesaver!