Paris Gourmet is an importer and distributor of gourmet food products, selling directly to high-end restaurants, as well as through a wide distribution network throughout the United States.

Industry:

Food & Beverage

Headquarters:

Carlstadt, NJ

We tried various manual and system approaches to address these problems through the years, all with limited success. Finally, we found the Handshake app in early 2013…It has worked the way I wanted it to from day one.

Art Benson
Controller
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Paris Gourmet Sees Efficiencies Across Departments with Handshake

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THE CHALLENGE:

To eliminate order errors and communication delays with a digital order management solution.

THE RESULTS:

Paris Gourmet has seen efficiency gains across sales, customer service, and accounting.

Handshake’s simple order submission process has drastically reduced order errors and delays.

The company now processes over 500 sales orders per month through Handshake––a number that continues to grow every month.

THE STORY:

BEFORE HANDSHAKE

Before Handshake, Paris Gourmet had been dealing with order errors and communication delays for years. Sales reps would verbally call in orders to the customer service team, resulting in intermittent order errors, and customers would receive the incorrect products. If sales reps called orders in late at night, they’d have to communicate with the auto attendant––the last thing they’d want to do after a long working day.

Sales reps did not have accurate stock availability, and they had to memorize custom pricing information––not an easy task when they’d have to visit a long list of customers each day––or carry hundreds of pages of printed price sheets. If they didn’t have that information on hand, they would have to call the back office to find out.

CUTTING OUT INEFFICIENCIES

Since October 2013, Paris Gourmet has eliminated all of those inefficiencies with the Handshake order entry app and web order management solution, empowering sales reps with constant access to up-to-the-minute inventory availability and custom pricing information.

Phone calls to the back office have been greatly reduced, and sales reps can write orders right on their mobile devices. According to Paris Gourmet’s Controller Art Benson, they had “tried various manual and system approaches to address these problems through the years, all with limited success. Finally, we found the Handshake app in early 2013…It has worked the way I wanted it to from day one.”

From Accounting, to Customer Service, to Sales, Handshake has had an enormous impact on the way Paris Gourmet serves their customers. According to one Customer Service Representative, “Handshake order submissions are efficient and help to eliminate order entry errors.”

The sales team feels similarly. One Territory Manager remarked, “I love the Handshake app, particularly now that the “out of stock” functionality has been added. It helps immensely when placing orders while standing in front of customers.” Another said, “It helps speed up my day, because I spend less time on the phone with customer service. I can place orders faster, with less confusion, and from anywhere.”

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