As a wholesaler of an incredibly broad range of products, Roylind’s reps needed a way to store all their products in a digital catalog and leave their paper catalogs and samples behind.
Reps no longer need to carry a bunch of heavy printed product catalogs with them on the road.
With customer order history stored in Handshake, placing regular reorders is easier than ever.
The process is so much simpler that customers have stated that they prefer working with Roylind over competitors.
Read on to hear from Kerry Pearce from Roylind, an Australian jewelry, gifts and promotional products company that only sells via the wholesale channel, and how he’s been able to gain a competitive edge using Handshake.
KP - North Brisbane to Gladstone Southeastern Queensland on an 8 week cycle.
KP - The need to use and maintain a paper catalog due to the number of products we need to show a customer.
KP - I could have as many as 16 appointments a day and cover between 1000 to 3000 km a week.
KP - The main benefits are ease of use and the added feature of being able to show all my products in their categories. I also refer to my customer’s previous orders to produce new ones and to ensure I’m not forgetting anything. It also keeps me from having to post orders at the end of the day, because they’re already at the office ready to go.
KP - Listening to customer’s needs and following up on them, and always looking at what will provide my customer with a better experience buying from me vs. my competitors. Handshake provides me with customer history, and I’ve had customers say that they won’t buy from anyone else for this single reason––they get sick of having to call my competitors when they forget something. Handshake means it’s impossible to miss a sale of previously purchased items.