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Mobile Sales Technology: Improving Customer Service and Commission Checks

Michael Elmgreen

Customers can cost a fortune to win and are even more expensive to regain if lost. Great customer service is often viewed as resolving negative issues promptly as they arise. A better strategy, however, is to avoid problems before they occur. From the sales reps on the front lines, to back office operations teams, manufacturers and distributors adopting mobile B2B Commerce deliver customer experiences that translate into better customer retention rates and real dollars of revenue.

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