Improve Sales Rep Productivity
Rapid order writing and access to customer, product, and inventory information on Handshake Rep helps sales teams increase sales by selling more effectively and efficiently.
At the end of the day, the time saved allows me to see more customers each day and grow those relationships. I have seen order volume increase 33% year over year. ”
The extra time Handshake gives sales reps enables them to expand on any training opportunities, merchandising opportunities, any additional collections being sold in, and evaluations of existing collections. It makes our reps a better business partner and a trusted advisor. ”
Accelerate Cash Flow
Immediate order submission from Handshake to back office systems, speeds up fulfillment and order-to-cash cycles.
Customer service teams back at the office are able to receive orders almost instantly, speeding fulfillment times, reducing the length of the cancellation window, improving speed-to-customer and ultimately improving cash flow. ”
We can now turnaround orders within a 24-hour timeframe and in many cases same day. We all know that the faster merchandise gets on the shelf, the faster it turns, the faster we get reorders, so we increase our business. ”
Boost Order Volume with B2B eCommerce
Convenient, 24/7 online ordering through the Handshake Direct suite of products enhances buyer product discovery, removes barriers to placing orders, and increases customer reach.
By making it easy to place self-service orders either online or through the mobile commerce app, we’ve seen 75% of our customers have increased their number of orders from the previous year, which has resulted in their total dollars spent with us increasing 28%. ”
Buyers being able to quickly see all the products and images in one digital interface has led them to add more products, increasing average order size 20% as a result. And making it easier to do business with us has prompted old customers to return. About a third of the customers ordering online through Handshake were previously inactive customers that hadn’t ordered from us in years. ”
It’s more than an ordering tool for our sales reps and dealers. My vision is for Handshake to provide real-time access to promotions, new product information, shipping notifications, and other updates. It’s about having direct communication between the brand and our sales reps, and between the brand and over 2,000 dealers. We want to make sure everyone has all the information they need. ”
Eliminate Manual Order Entry
Handshake helps reduce overhead and allows staff to focus on more important tasks than manual order entry.
Prior to Handshake, the number of people that we had to commit to order processing was just incredible. We even had to hire temporary personnel just for data entry, and that’s something that no company wants to do. ”
Because orders are now ported from sales reps’ mobile devices directly into NetSuite, data entry man hours have been cut down by 50%. ”
Save on Order Errors
Digital order writing with Handshake means each order has the right product and customer information, entered without typos, so they ship accurately the first time.
Since adopting Handshake order accuracy has increased by 75%. ”
We were sending the wrong products to the wrong addresses. We had to spend time emailing reps, either letting them know that a PO had been filled out incorrectly, or trying to confirm what they’d written. ”
Reduce Help Desk Calls and Training
The simple, intuitive user interface and reliability of Handshake makes it easy for reps and customers to quickly adopt and internal IT teams to support.
Replacing our highly customized Symbol device with Handshake has reduced troubleshooting calls by more than 50%, which means I can get more of my own work done. ”
It was amazing how quickly our reps adopted Handshake and started using it. I think it was within a week of training. Handshake made it quick and easy. ”
Gain from Replacing Legacy Solutions
Reduce TCO and eliminate the headaches associated with proprietary devices, outdated software, hosting and maintenance.
We’ve been using Handshake now for half a year, and we’ve seen more changes and improvements in the past few months than we saw in the eight years with our own custom solution. ”
Our previous solution was expensive to manage and maintain. The devices cost $2,000 each and it would be $300 to make repairs, which we did a lot. Plus, the solution wasn’t cloud-based, so we had to manage and host our own servers. We realized significant savings by moving to Handshake. ”
Enhance Customer & Sales Rep Satisfaction
Provide Easier Customer Ordering
Delight customers with an ordering experience on-par with leading eCommerce websites and mobile apps.
The introduction and implementation of Handshake took our sales experience to a new level for our customers. The ease of use and functionality provided a high-tech integration and image to our customers. Helped us start the year off right — innovative. ”
I think the most important thing has been that the user experience is simple. We don’t have to do much handholding, and we’ve gotten a lot of really positive customer feedback. 54% of our retailers were placing orders on our B2B site within three months. ”
Make Sales Reps Successful
Providing sales reps with Handshake gives them the tools they need to build stronger customer relationships and beat their number.
Shortly after we rolled it out, I asked the sales teams if they would be willing to give up Handshake, and the answer was a uniform and resounding “No!” Handshake has now become an integral part of our sales process. ”
Handshake has made order taking faster and more efficient. Everyone has jumped on board using it and loves it. It’s cut down the duration of time spent during a sales appointment by half. ”